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January 2022 Newsletter

Download: EAP January 2022 Newsletter.pdf

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January 15, 2022

To the Local 591 Membership:

As you all know this past benefit enrollment period had its challenges. This was followed by another challenge: changing the way we pay for benefits available through Union Benefit Planners (UBP) and National Group Protection (NGP). Let’s start by identifying which company is responsible for which product. The following products are available through UBP:

Hartford Short Term Disability

Hartford Long Term Disability

Lincoln Term Life

Boston Mutual Whole Life

Norton Lifelock360

The payment for these products will managed by Piedmont and shown as Bancorp on your paystub.

The next group of products are available through NGP:

CAIC Accident

CAIC Critical Illness

AFLAC Accident

The payments for these products will be shown as Empire on your paystub.

There was anomaly in the NY area where some members kept Lincoln Accident and Lincoln Critical illness, they will pay for those products directly to NGP and delete their Empire bank line.

The following is a partial list of the problems we encountered for some our members during this year’s benefit period:

• Double payments for life insurance
• Two of the same insurances
• Incorrect LTD premiums
• LTD that was previously dropped being incorrectly reinstated
• UBP website (twuaaunionbenefits.com) not up to date
• No email address on file
• Multiple account numbers
• Members not receiving information 

We fully intend to hold UBP and NGP accountable so that these issues will be corrected.

Reminder Company LTD is on your after tax deduction line as LTD-TWU-IAM. 

Doctor on Demand

One of our “benefits” available through Jetnet is Doctor on Demand. Some of you may find value in their service, some of you may not – personal choice. The website can be reached by clicking on Team Member Services; Health & Benefits. In the Resources box there is a hyperlink labeled “Doctor on Demand”.

If you are a first time user of this website your status is set as: American – inactive. You must take the time to manually enter your insurance information to your Doctor on Demand profile after you open your account. If you do not provide your insurance information medical visits through Doctor on Demand will cost $75 per visit.

Please remember to update your cell phone & email via the TWU Union Benefits Site website. https://www.twuaaunionbenefits.com/ . You will get information for direct deposit and amounts by Email, Text and on website for Bancorp deposit.  please contact NGP by clicking here or call 800-344-9016. 

Tony Lepore

National Benefit/EAP Coordinator 

940-536-8817

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